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FAQ

Frequently Asked Questions

We’re here to help you explore and enjoy more with Crown Rewards. If you have any questions about Crown Rewards membership that aren’t answered below, call us on 1300 8 CROWN.

crown rewards FAQ

 

HOW DO I JOIN CROWN REWARDS?
Simply visit a Crown Rewards desk at Crown Melbourne with acceptable identification to complete a membership application. For more information click here.

HOW DO I JOIN THE CROWN REWARDS ONLINE HUB?
Simply have your Crown Rewards membership card on hand and call us on 1300 8 CROWN or visit a Crown Rewards Desk to receive your online password.

HOW DO I EARN CROWN REWARDS POINTS?
It’s simple to earn points with Crown Rewards, just show your card at participating outlets when you make a purchase. For more information on how you can earn points, click here.

HOW DO I REDEEM CROWN REWARDS POINTS?
Using your Crown Rewards points to pay is easy. Just show your card when you pay at participating outlets, and the points will be deducted from your account balance. For more information on how you can redeem points, click here.

WHERE CAN I USE MY CROWN REWARDS CARD?
You can use your card at participating restaurants, bars, hotels and more, every time you visit Crown. Plus, your card can be used at both Crown Melbourne and Crown Perth so you can make the most of your Crown Rewards membership. For a list of where you can use your card, click here.

WHAT CAN I USE MY CROWN REWARDS POINTS FOR?
Points can be used to pay for almost everything at Crown Melbourne and Crown Perth, like shopping, dining, gaming, hotel stays and much more. For more information on how you can redeem points, click here.

WHAT IF I DON'T HAVE ENOUGH POINTS TO MAKE A PURCHASE?
You can make a purchase using a combination of points and other forms of payment like cash and all major credit cards.

HOW DO I FIND OUT MY CROWN REWARDS POINTS BALANCE?
You can check your Crown Rewards balance online (once you have registered) or at any Voucher Issuance Kiosk (VIK) located on the Casino floor. You can also enquire at any Crown Rewards desk or at any participating retail outlet at Crown.

HOW DO I UPDATE CROWN REWARDS DETAILS?
Making changes to your personal profile is simple. Just log in to the secure section of the Crown Rewards Hub and select ‘Account Details’.

HOW DO I CHANGE MY PASSWORD?
Changing your password is easy. Simply log in to the secure section of the Crown Rewards Hub and select ‘Password’.

WHAT IF I FORGET MY PASSWORD?
If you've forgotten your password, we can email a temporary password to you. Simply call us on 1300 8 CROWN or visit a Crown Rewards desk.

WHAT IF I LOSE MY CARD?
If your card is lost or stolen, let us know as soon as possible by calling us on 1300 8 CROWN or visiting a Crown Rewards desk.